iSold It of Nashua

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Frequently Asked Questions about iSold It's Services

What does it cost to sell my stuff with iSold It?

We charge you nothing to list your item.  After your item sells, we deduct our service fee and eBay and payment processing fees before sending you a check for the balance, which will amount to about 60% of the selling price.  (In contrast, traditional consignment stores usually give the seller only 40-50%.)

Our service fee is 33% of the selling price, with a $10.00 minimum per item.  eBay's listing fees are $0.55 (assumes $19.99 starting bid) plus 8.75% of the first $25, 3.50% of the next $975, and 1.5% of any amount over $1,000.  Transaction processing fees are $1.05 plus 2.5% of the buyer's total payment.  The buyer pays for shipping and handling.

Why shouldn't I sell it myself?

You could...just as you could paint your own house, or draft your own will.  But most people know that they'll get a better quality result if they hire an expert with the right tools, training, expertise, and reputation.  iSold It became the No. 1 Volume Seller on eBay by being the expert in online consignment sales:

  • Our trained researchers can appraise your item while you're in the store, so you know whether your item is likely to sell, and at what price. 
  • Our professional photographers have the right cameras, lighting, backdrops, settings and editing software to visually showcase your item to its best advantage. 
  • Our expert copywriters maximize your item's exposure by discovering the best categories in which to list your item and using the key words that are most likely to match a prospective buyer's online search.
  • Our customer service representatives promptly answer questions from prospective buyers to ensure that they have the information they need to bid with confidence on your item.  They also have the experience to avoid phony bidders and online scams.
  • Our shippers carefully pack and ship your item so that it arrives promptly and in good condition with quality packing supplies, minimizing returns.
  • Our national brand and high feedback rating makes buyers more likely to bid on our auctions rather than auctions run by individuals.

In fact, many items we sell end at a value 30-40% higher than comparable items sold by private individuals--completely offsetting our commission and fees!

For how long do you list my item for sale on eBay?

Typically, iSold It uses a seven day auction to maximize bidding interest.  However, we can run auctions as short as one day for items with time constraints, such as tickets for sporting events and concerts.

Can I watch my auction while it's in progress?

Yes--that's part of the fun!  When we launch your auction, we'll send you an email with a link to the auction, so you can follow the action.

What if my item doesn't sell during the auction period?

If your item doesn't sell, you will be notified by email and can either pick it up at the store within 10 days, or allow us to donate your item to charity.

Can I set a minimum selling price for my auction?

Yes.  With our Premium Listing Service, sellers can set a minimum opening bid higher than our usual $19.99 for items with an expected selling price of $100 or more.  There is a $30.00 per item fee for this service.  This fee is payable at check-in, but is deducted from our service fee if the item sells.  Although higher opening bids do provide a "safety net", they also tend to limit bidding activity.  Lower opening bids attract more interest from the eBay community, so that multiple bidders are competing for the item.  eBay's research shows that an auction that starts at a lower opening bid will almost always sell for a higher ending value than an identical item with an opening bid near the item's final value. 

When can I expect to receive my check?

Typically, you will receive a check about four to six weeks from the date you dropped off your item. Please note that winning bidders who delay in paying for your item will cause delays in our timing for sending out your check. In addition, occasionally a winning bidder may never pay for your item. In this case, we will cancel the original auction and re-list your item. Your check amount and payment timing will be based on the results of this new auction.

Can I bid on my own auctions?

No.  This is called "shill bidding" and is strictly prohibited by eBay.  For the same reason, we do not allow our team members and their families to bid on our store's auctions.

Can I purchase items from other sellers in your store?

Because we conduct all of our sales online, we do not sell any items in the store itself.  Of course, you are always welcome to participate in the eBay bidding on any items from other sellers that we have listed for sale.


This iSold It store is independently owned and operated by Spence Retail Group LLC, a franchisee of iSold It, LLC.
© 2009, iSold It of Nashua.  All rights reserved.